Why Patients Cancel
Are you a practice owner or manager suffering with same-day cancellations and no-shows? Unsure how to handle them or what you can do about it? Are you giving your front office team scripts and policy and expecting they’ll enforce it; only to be met with uncertainty and inconsistency? ...
How to maximize your marketing dollars
Have you ever spent a ton of money marketing your services and didn't feel like you got the return you desired or expected?...
STOP losing money in unpaid claims
Take a moment to review the statements below and put a check next to the ones that applies mostly to you. In the past 3 months: ...
Are you struggling with same-day cancellations?
“If I could just take control of my cancellations…”  “How can I decrease my cancellations…?” “Charge someone for a cancellation? No. We don’t want to upset them…”...
Creating Patient Care Coordinators
Your front office staff are the main point of contact for anyone who calls or walks into your office. And if you leave that position to someone who is untrained or not very skilled, you might as well be playing roulette with your marketing dollars. ...
Why they didn't use the script you handed them
Have you ever handed your front office staff a script to use with a patient? And you just knew it would work…but it didn’t?...
Two days without cancellations!
This year I have been blessed to work with some truly incredible practices and play a role in their wins! I'm thankful for their trust and for the opportunity to be able to make a difference! ...
A day with no cancellations...
In 2012, while Mike and I were at a financial planning course, the speaker tasked us with making a list of all the areas where we were bleeding money and resources. ...
Why you need to measure CLEAN arrival rate
As a practice owner, you’re likely tracking patient arrivals; but are you collecting the most accurate and useful data?...
What position are YOU promoting?
Do you find that you struggle to find “doers” to work in your front office? Constantly having to reorient your front office staff to getting patients fully scheduled, showing up, and paying their bill? ...
Control the chaos and get your practice headed in the right direction
Do you ever feel like everywhere you turn there’s chaos or disorder in your practice? Feeling like there’s no end in sight?  Or maybe you’re ready to scream? ...
How to hire a better team
When you have a solid hiring process that weeds out the losers, you have a better chance finding great people who can and will do the job you need them to do. And that is the first step to building a better practice....
Hire only the best for your practice
Do you ever feel like things in the practice aren’t running like you want? That you’re working to pay everyone else? That your team just isn’t on board? ...
Why your practice needs you to wear an administrative hat...
Recently, I traveled to a conference that focuses on the administrative side of your practice. It was very powerful, and it got me thinking about the owners I help....
Increase your team's ACCOUNTABILITY
Holding your employees accountable provides your practice with direction and stability. Without accountability you will not have don't get the gains you need and want as you work to expand your practice....
Spend less to get more new patients
I recently did a talk for a large group of veterinary and physical therapy practices and it was so successful that I wanted to share it with you. When I'm done here today, you will see the value of training your front office staff and how vital it is to your practice success and survival. ...
Take a GIANT leap toward practice expansion
I saw this post on New Year’s Eve and it got me thinking...applying this idea to goal setting for your practice could easily become an overwhelming task and potentially stop you from starting the year off headed in the right direction....
The willing and able employee
I have found that employees who are willing AND able are the best employees to have and they will literally make you smile....