Interviews and Podcasts
My most recent podcasts and interviews
Tired of Patient Cancellations and Drop-Offs?
Here’s How to Fix Them
With Dee Bills Of Front Office Guru
Interview with Neil Trickett from Practice Promotions
During this podcast with Neil, I talk about how to build a winning front desk team. While working in the practice, I successfully built training systems and processes that resulted in consistent arrivals over 95% and a growth rate over 300%. And now I help private practice owners build a WINNING front desk team…and crucially, stop losing MONEY at the front desk!
Can You Pay Your Front Desk MORE, Even w/ Inflation?
With Dee Bills Of Front Office Guru
Interview with Rick Lau from Clinic Accelerator
In this new episode Rick sits down with the founder of Front Office GURU and the creator of The Front Office Training Academy, Dee Bills to talk how to build a winning front desk team Dee successfully built training systems and processes in her own PT practice resulting in consistent arrivals over 95% and a growth rate over 300%. In this conversation Dee and Rick discuss topics, such as: Rick’s scandalous scenario encountered with a front desk Top dilemma of practice practitioners right now How to transform your clinic's profitability and staff retention with 3 key strategies How to have a winning front desk team How to reward your front desk What is the future of virtual front desk, and should you use one in your clinic How to successfully run your practice with your spouse
How to Discuss the Cost of Care with Your Patients
With Dee Bills Of Front Office Guru
Interview with Nathan Shields from the Physical Therapy Owners Club.
"The money talk can frequently overshadow the great work physical therapists do. No matter how great the person at the front desk sells and schedules physical therapy. Yet, they can’t collect everything owed with the service. In this episode, Dee Bills of Front Office Guru emphasizes the need to hire and train their personnel to become comfortable with the money talk without sacrificing the financial welfare of the clinic."
How To Hire + Create The Perfect Front Desk
With Dee Bills Of Front Office Guru
Interview with Nathan Shields from the Physical Therapy Owners Club.
"Dee Bills of Front Office Guru shares what makes the best Front Desk/Patient Care Coordinator in terms of mindset, attitude, personality, and ability. There is an ideal mindset and an ideal way to train your front desk that will significantly affect your patients and your PT clinic for the better."
The One Thing Employees Need In Order To Succeed
With Dee Bills Of Front Office Guru
Interview with Nathan Shields from the Physical Therapy Owners Club.
"Our job as leaders is to provide a foundation upon which our employees can be successful. Sitting down with Nathan Shields for this interview, Dee Bills, PT shares how we can create that foundation, as well as the benefits of doing it. It takes some time, but clinics can see a significant increase in profits by taking the extra time our teams need to train them to be successful."
Having Front Office Issues?
With Dee Bills Of Front Office Guru
Interview with Nathan Shields from the Physical Therapy Owners Club.
"Dee Bills, PT, spent a year perfecting her clinic’s front office procedures and now has it down to a science. Dee found Front Office Guru in 2016 and now specifically trains front offices to optimize the patient experience, the arrival rates, and, thus, the collections at the front desk. In doing so, she has been able to turn around clinics that were severely under-performing to eventually achieving more than 95% arrival rates week over week."