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Interviews and Podcasts

The Money Talk – How To Handle A Patient’s Money Conversations In The Clinic With Dee Bills Of Front Office Guru

Interview with Nathan Shields from the Physical Therapy Owners Club.

"The money talk can frequently overshadow the great work physical therapists do. No matter how great the person at the front desk sells and schedules physical therapy. Yet, they can’t collect everything owed with the service. In this episode, Dee Bills of Front Office Guru emphasizes the need to hire and train their personnel to become comfortable with the money talk without sacrificing the financial welfare of the clinic."

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The Perfect Front Desk Employee And How To Find And Create Them With Dee Bills Of Front Office Guru

Interview with Nathan Shields from the Physical Therapy Owners Club.

"Dee Bills of Front Office Guru shares what makes the best Front Desk/Patient Care Coordinator in terms of mindset, attitude, personality, and ability. There is an ideal mindset and an ideal way to train your front desk that will significantly affect your patients and your PT clinic for the better."

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The One Thing Employees Need In Order To Succeed With Dee Bills, PT

Interview with Nathan Shields from the Physical Therapy Owners Club.

"Our job as leaders is to provide a foundation upon which our employees can be successful. Sitting down with Nathan Shields for this interview, Dee Bills, PT shares how we can create that foundation, as well as the benefits of doing it. It takes some time, but clinics can see a significant increase in profits by taking the extra time our teams need to train them to be successful."

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Having Front Office Issues? Dee Bills Has The Answers: An Interview With The Front Office Guru

Interview with Nathan Shields from the Physical Therapy Owners Club.

"Dee Bills, PT, spent a year perfecting her clinic’s front office procedures and now has it down to a science. Dee found Front Office Guru in 2016 and now specifically trains front offices to optimize the patient experience, the arrival rates, and, thus, the collections at the front desk. In doing so, she has been able to turn around clinics that were severely under-performing to eventually achieving more than 95% arrival rates week over week."

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