top of page

Interviews and Podcasts

My most recent podcasts and interviews

Screenshot 2023-10-30 145004.png
Graphics-Episode-Art-PTO-Dee-Bills-Square.jpg
121PTOsquare.jpg
Graphics-Episode-Art-PTO-184-Dee-Bills-Square-1.jpg
31PTOsquare.jpg
Screenshot 2023-10-30 145004.png

Can You Pay Your Front Desk MORE, Even w/ Inflation?

With Dee Bills Of Front Office Guru

Interview with Rick Lau from Clinic Accelerator

In this new episode Rick sits down with the founder of Front Office GURU and the creator of The Front Office Training Academy, Dee Bills to talk how to build a winning front desk team Dee successfully built training systems and processes in her own PT practice resulting in consistent arrivals over 95% and a growth rate over 300%. In this conversation Dee and Rick discuss topics, such as: Rick’s scandalous scenario encountered with a front desk Top dilemma of practice practitioners right now How to transform your clinic's profitability and staff retention with 3 key strategies How to have a winning front desk team How to reward your front desk What is the future of virtual front desk, and should you use one in your clinic How to successfully run your practice with your spouse

Join me at Clinic Boss Summit January 26-27, 2024 in Orlando, FL

How to Discuss the Cost of Care with Your Patients

With Dee Bills Of Front Office Guru

Interview with Nathan Shields from the Physical Therapy Owners Club.

"The money talk can frequently overshadow the great work physical therapists do. No matter how great the person at the front desk sells and schedules physical therapy. Yet, they can’t collect everything owed with the service. In this episode, Dee Bills of Front Office Guru emphasizes the need to hire and train their personnel to become comfortable with the money talk without sacrificing the financial welfare of the clinic."

Are YOU Ready to
TRANSFORM Your Front Desk? 

Graphics-Episode-Art-PTO-184-Dee-Bills-Square-1.jpg

How To Hire + Create The Perfect Front Desk 

With Dee Bills Of Front Office Guru

Interview with Nathan Shields from the Physical Therapy Owners Club.

"Dee Bills of Front Office Guru shares what makes the best Front Desk/Patient Care Coordinator in terms of mindset, attitude, personality, and ability. There is an ideal mindset and an ideal way to train your front desk that will significantly affect your patients and your PT clinic for the better."

121PTOsquare.jpg

The One Thing Employees Need In Order To Succeed

With Dee Bills Of Front Office Guru

Interview with Nathan Shields from the Physical Therapy Owners Club.

"Our job as leaders is to provide a foundation upon which our employees can be successful. Sitting down with Nathan Shields for this interview, Dee Bills, PT shares how we can create that foundation, as well as the benefits of doing it. It takes some time, but clinics can see a significant increase in profits by taking the extra time our teams need to train them to be successful."

31PTOsquare.jpg

Having Front Office Issues?

With Dee Bills Of Front Office Guru

Interview with Nathan Shields from the Physical Therapy Owners Club.

"Dee Bills, PT, spent a year perfecting her clinic’s front office procedures and now has it down to a science. Dee found Front Office Guru in 2016 and now specifically trains front offices to optimize the patient experience, the arrival rates, and, thus, the collections at the front desk. In doing so, she has been able to turn around clinics that were severely under-performing to eventually achieving more than 95% arrival rates week over week."

bottom of page