Holding your employees accountable provides your practice with direction and stability. Without accountability you will not have don't get the gains you need and want as you work to expand your practice.
Not having accountability for every team member is like setting the sails on the sail boat and having to mapped out direction.
It leaves you adrift, out of control, & heading away from where you want to go.
If you want your team to produce, you have to hold them accountable for production which means they need to be instructed right from the start on what they’re each accountable for. A highly trained team will not produce to the level of your expectations without set targets to achieve.
Without having some measure of accountability, it becomes impossible to evaluate how well an employee is producing and whether you're getting the most out of them. And expecting them to be accountable without providing them with a way to measure how they’re doing is setting them up for potential failure and could result in some pretty strong dissatisfaction on your part as the owner / manager.
The best way to establish accountability in a practice is to have set stats or metrics that each employee is responsible for. This gives you a measurement of how well they’re producing and when they’re producing, how well they’re achieving their product. Just like the practice has set stats it should be measuring; each employee should also have their own stat to measure.
Once they know what they need to produce, the next step is defining their job expectations. These expectations become the catalyst for an instruction manual of what to do, how to do it, and how to be successful; and this establishes certainty and control in a position. And as they are trained in their position, their stats are a measurement of how well an employee is producing.
Without specified expectations of their position and stats to measure you’ll be left with employees who:
Have no certainty of their position
Make more mistakes which cost patients and valuable work time
Have difficulty accurately identifying and achieving their product
Strongly misunderstand what they should be doing at any given moment during their day
Come up with their own duties - they'll prioritize the wrong actions
Building accountability is one of the most successful actions you can take as an owner / manager of the practice. If you don’t hold your employees accountable, you end up working to pay someone else’s salary...
Are you ready to build your team's accountability but need some help with where to start and the ideal direction to take? I offer a FREE Discovery Call with owners to learn more about your practice and discuss how I can help.
Wishing you the best, today and always!
I started Front Office GURU to forward the private practice industry and ensure that practice owners had a way to expand and help their practice THRIVE, not just survive...and I've done it over and over again!
Have you liked my posts so far? Imagine having someone sharing this kind of information and MORE with you and your team every day...well, you can.
If you're looking for someone to walk your team along the path that the patient takes through care and how to best manage that patient to ensure they achieve recovery, schedule a Discovery Call to learn more about my one0-on-one Basic PCC Coaching Program.
Since I started Front Office GURU in 2016, my #1 goal was that ALL private practices have access to my training and systems; but I recognize that private training and coaching isn't within everyone's budget. So, I decided it was time that I created an affordable online platform that would benefit all private practices and their Patient Care Coordinators.
In 2020, I finished my newest and most affordable training option - Fix Your Front Desk Academy. I designed the academy to help private practice owners and managers provide proven and effective training and systems for their Patient Care Coordinators.
Fix Your Front Desk Online Academy offers you:
3 progressive course levels to progressively train your Patient Care Coordinators in proven patient management techniques.
Your purchase includes access for the owner / manager plus 5 team members.
Need to add more licenses as you expand? No worries, you can purchase additional licenses as you expand.
What if someone leaves? You can delete their access and assign it to a new team member!
Are you an enterprise or large group? We offer enterprise options for practices with more than 5 team members to train.
You also have life-long access to your purchase.
This training focuses mainly on managing patients in a PT, OT, ST, or chiropractic practice (but it can be applied across most medical and veterinary practices).
My online academy provides over 95 video lessons and practical questions, scripts, audios, and so much more! The training will guide your Patient Care Coordinators along the path a patient takes through care and provide clear instruction in patient management, objection handling, and building effective relationships to keep the patient on the path to recovery. I've also provided all the digital files they'll need for fast implementation of proven systems that increase their overall success.
Don't wait, get started today and give your Patient Care Coordinators the tools they'll need to fix your front desk systems.