Hey there!
Any time of the year, especially during the holiday season, we need our PCCs to take control of our front desk schedule and patient care, so patients don’t drop out or skip appointments.
This is key to SCHEDULE CONTROL and it’s how we can avert those awful declining reimbursements!
The BEST gift you can give your front office team members is to provide training that helps them learn how to take control of your front desk schedule and lead the way when working with patients.
When your PCCs receive training that give them the skills they need to handle patients effectively and efficiently, your entire practice improves. They can control your front desk schedule confidently and give you the support you need to do your job, which is to help your patients.
Control isn’t bad; until it’s handed over to the patient.
We’ve all seen this happen and how a controlling patient hurts the entire team and our ability to help other patients. Why?
Your PCC's must take control of the front desk schedule
Because when someone else controlling things, it’s really hard to get it back. When PCCs don't control your front desk schedule, it affects everyone involved, including you and future patients.
Since this is easier for me to explain in person, I created this video that you and your team can watch that explains ONE way we can give up control to our patients.
I also talk about the problems giving up control of your front desk schedule creates for us all.
Inside my Training Academy, we discuss Mastering Schedule Control at length. Join today to FINALLY take control of your front desk schedule so you can help more patients get the care they need and deserve. Learn more below.
With The Front Office GURU Training Academy®, you can have the tools you need to provide consistent training to your front desk.
When you provide consistent training, your team is more successful and success in their position helps to decrease turnover.
Here are just a few of the essential topics we cover in this program:
How to have the right mindset when speaking with patients.
How to get more new patients to schedule and arrive for their evaluation appt
How to talk about the cost of care and handle patient worries about costs
How to PREVENT cancels and no-shows (and also how to handle someone to keep it from happening again)
How to fill your schedule and keep it full
Watch this video to learn more: