Building Patient Care Coordinators that manage your patients and handle objections like pros

Which of the following is causing you the most problems?


Do you have a high rate of patient drop-offs (more than 20%)?

Arrival Rate

Do you have a high rate of same-day cancellations and no-shows?

Lead conversions

You're paying for leads; but are they converting 90% of more that come in?


Do you find yourself struggling to fill your schedule?

Why train your front office team?

Dr. Michelle Friedman, Owner

Atlantic Physical Therapy, Philadelphia, PA


Within a few weeks, our arrival rate went from 75% to 95%.

"I highly recommend working with Dee. Her program is extremely thorough and easy to understand. Within a few weeks, our arrival rate went from 75% to 95%. She was always available to answer questions, even on the weekends. Her advise was always personalized and thoughtful. All of our sessions were recorded so we can continue to train front desk and clinical staff in the future. She gives out an abundance of materials so that you can always go back to read lessons and train new staff. I can't recommend her highly enough." - Dr. Michelle Friedman, PT


Do you want to learn more about our Front Office Training and Coaching?

Dr. Stacey Raybuck Schatz, PT, Owner

In June 2017, I did an office visit at Professional Physical Therapy & Sports Medicine in Massachusetts. My main focus with office visits is one-on-one training and consulting with the front office. Take a moment to listen to Stacey's results.

Email me



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Purcellville, VA

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