Building Patient Care Coordinators that manage your patients and handle objections like pros
- CONVERT more calls to scheduled and arriving new patients
- Increase your daily PATIENT ARRIVALS
- PREVENT drop-offs and unsuccessful discharges
- Increase SCHEDULE EFFICIENCY
- Improve patient VISITS KEPT per week
- MAXIMIZE your collections by preventing common errors
Your front office staff are the FIRST and LAST point of contact for EVERY patient...and they're tasked with managing those patients to help them get in for care.
Do you want MORE new patients, LESS cancellations and no-shows, better schedule efficiency, improved expansion, and the ability to MAXIMIZE your marketing expenses?
Then you recognize the importance of front office training.
Schedule a FREE Discovery Call and learn more
The Patient Care Coordinator Program offers you a PROVEN SOLUTION to the most common problems you encounter in your practice.
Don't lose more time creating yet another system that may or may not work the way you want. Schedule a FREE Discovery Call to learn more about the Patient Care Coordinator Program.
Schedule MORE LEADS
DURING THE INITIAL CALL
The Patient Care Coordinator Program begins by instructing your front office team how to convert more calls to scheduled and arriving new patients. We've found that when your front office team members establish control and use specific techniques to on-board all new patients, they're more likely to arrive as scheduled and more willing to sign up for their full plan of care. That's because we teach them how to increase a patient's communication, build trust, and develop a relationship, all while remaining in control of the call. Learn more about the New Patient Conversions Program by clicking below.
Get your patients showing
up for their care
Do you constantly struggle with same-day cancellations and no-shows? Does your schedule have more empty spots than you'd like? Does your front office team struggle to manage patients to get them scheduled and showing up for care? With our proven Cancellation Program and Schedule training, your front office team will take control of the schedule and finally have a program that will help them prevent same-day cancellations and no-shows without having to be the bad guy or bring down the hammer. Learn more about how you can increase your patient arrivals by clicking the link below.
practice success stories
Atlas Physical Therapy, Glen Burnie, MD
This program paid for itself!
"From a financial investment the program has paid for itself within the first month. We went from 128 cancels in our worst month (with 714 visits total for the practice) to 79 cancellations (while consistently growing to 801 visits). Does it get any better than this? I am a huge advocate for this program and happy to talk to anyone considering it to share my experiences. I can see the confidence level in our front desk team, they are true pros and masters in their role. They own their positions and are now confident and forward thinking to solve other problems that creep up."
Click Here to read what Mallory and Sydney have to say on their Success Story Page.
Johns Creek Physical Therapy, Suwanee, GA
We only had ONE same-day cancellations ALL week!
"I completed Dee’s Arrival Program about a year ago. I signed up for her course after we had over 400 cancellations the first six months of 2018. Dee’s training is thorough, intense, and effective! After implementing the strategies we learned from Dee we regularly have multiple days each week with 100% of our scheduled patients arrive for their appointment. In fact, last week we only had one, yes just ONE, same-day cancellation ALL WEEK. Thanks Dee!
Magnolia Physical Therapy, New Orleans, LA
We've saved so much money!!!
"Dee was awesome to work with. Not only did she train my scheduling staff, she helped us with writing the policies and the hats so it never falls out again. If the new patient arrivals start to fall, we just go back and review the training hat and see what fell out and boom..it's back up. This has saved us SOOO much money and we have been able to get in so many more people that otherwise would have missed or made it a low priority to get the care they need."
Ozark PT Specialists, Mountain Home, AR
Dee is amazing!
"Dee is amazing!! She not only educates owners, but equips office staff for success and empowers them to take control of situations that can be problematic, such as cancellations, demanding clients, and billing issues. She helps to bring organization to chaos, and implements systems that are sure to not only help your clinic run smoother, but have a huge impact on the bottom line. We have been so pleased and are so thankful for her help!! Thank you Dee!!"
Brandon Hepner, PT, Owner, Rock Run PT, Utah
No cancellations or no-shows!
"Fridays were traditionally a poor day for patients to attend their scheduled visits. We often referred to this as the “Friday Flu.” After just 4 weeks with (Dee) we had our first Friday with no cancellations or no shows. All 46 people who had appointments showed up! Thank you Dee!"
Arrival Rate consistently above 90%!
"Since her consulting on our front desk our arrival rate has consistently been above 90 percent and we have control of our weekly visits. Most importantly we have the tools to be able to find a problem when it arises but also keep them from happening. Thanks so much Dee!"
Don't hesitate to contact her!
"Dee Bills has truly helped me pay “D’Bills!” I’m so thankful to have met her and purchased her systems and training. The ROI is actually the highest of any investment I’ve made in my practice. Don’t hesitate to contact her, you’re losing money as you think about it!"
Dr. Stacey Raybuck Schatz, PT, Owner
In June 2017, I did an office visit at Professional Physical Therapy & Sports Medicine in Massachusetts. My main focus with office visits is one-on-one training and consulting with the front office. Take a moment to listen to Stacey's results.
