My purpose is to build

 Patient Care Coordinators

who manage your patients and handle objections like pros

Fix Your Front Desk is HERE

Affordable front office training

  • Online subscription - access 24 hours a day

  • Scripts - they will learn how to talk to patients to get results!

  • Practice Drills - learn how to master a script before trying it out on a patient

  • Special audio demos - listen to how the GURU does it

  • Demonstrations and Member-only webinars and special training

  • You'll be able to track the progress of each team member

  • Get notifications when they aren't training OR when they complete a module

  • Get exact implementation to improve your arrival rate AND new patient conversions!!

  • And so much more! 

  • Bonus: They'll have access to join an exclusive Facebook community and you'll have your own owner/manager group to join as well. 

Click the link to get started TODAY:

As of July 14, 2020 Fix your Front Desk is live online. 

Why train your

front office team?


Do you have a high rate of patient drop-offs (more than 20%)?

Arrival Rate

Do you have a high rate of same-day cancellations and no-shows?

Lead conversions

Spending money marketing without the return you're hoping for?


Are you struggling to fill your schedule?

Which of the following is causing you the most problems?

What my clients have to say...

Dr. Michelle Friedman, Owner

Within a few weeks, our arrival rate went from 75% to 95%.

"I highly recommend working with Dee. Her program is extremely thorough and easy to understand. Within a few weeks, our arrival rate went from 75% to 95%. She was always available to answer questions, even on the weekends. Her advise was always personalized and thoughtful. All of our sessions were recorded so we can continue to train front desk and clinical staff in the future. She gives out an abundance of materials so that you can always go back to read lessons and train new staff. I can't recommend her highly enough." - Dr. Michelle Friedman, PT


Atlantic Physical Therapy, Philadelphia, PA

Email me



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Purcellville, VA

All Rights Reserved.