coaching, training & systems

for the front office of YOUR private practice

  • CONVERT more calls to arriving new patients
  • Increase your daily PATIENT ARRIVALS  
  • PREVENT drop-offs and unsuccessful discharges
  • Increase SCHEDULE EFFICIENCY and utilization
  • MAXIMIZE your marketing dollars by making sure your front office team can handle patients

Your front office staff are the FIRST and LAST point of contact for EVERY patient...and they're tasked with managing those patients to help them get in for care. 

Do you want MORE new patients, LESS cancellations and no-shows, better schedule efficiency, improved expansion, and the ability to MAXIMIZE your marketing expenses?

Then you recognize the importance of front office training.

Schedule a FREE 

Discovery Call

My front office coaching and training programs offer you PROVEN SOLUTIONS to the most common problems you encounter in your practice.

You don't have to lose more time creating yet another system that may or may not work the way you want. Schedule a FREE discovery call to learn more about how front office training can help.  

I believe you need 3 things to improve your front office success: training to increase certainty and accountability, proven systems that establish set processes that everyone can and will follow, and coaching to make sure your team is able to implement each step in the program quickly and effectively. 

capture 90% of potential new patients on the first call

Do you have certainty that all potential new patients who call, actually get on the schedule? Or do your worry that there may be a large number of lost opportunities? Do all of your new patients arrive for their evaluation or are there consistent cancellations week after week? My New Patient Conversion Program will help your staff take control of new patients and immediately increase your patient visits by capturing the patient at the initial call. Imagine having better control of your schedule and increasing your patient visits without having to go out a look for more new patients? Click the link to learn more...

maximize your patient arrivals

Do you struggle to get your patients to arrive consistently? Are the high number of same-day cancellations and no-shows wearing on you? If there was a guaranteed program to help you immediately increase your patient visits and consistently control your patient arrival rate, would you sign up and begin taking control right away? There is! With my EXTREME Patient Arrivals Program you will have a guaranteed system to help you control your same-day cancellations and no-shows once and for all. Click the link to learn more & take control today.

success stories

TJ photo.PNG
TJ Sanner, co-owner

Atlas Physical Therapy, Glen Burnie, MD

This program paid for itself!

"From a financial investment the program has paid for itself within the first month. We went from 128 cancels in our worst month (with 714 visits total for the practice) to 79 cancellations (while consistently growing to 801 visits). Does it get any better than this?  I am a huge advocate for this program and happy to talk to anyone considering it to share my experiences. I can see the confidence level in our front desk team, they are true pros and masters in their role. They own their positions and are now confident and forward thinking to solve other problems that creep up."

Click Here to read what Mallory and Sydney have to say on their Success Story Page.

Lisa, Beth, and Ron, co-owners

Magnolia Physical Therapy, New Orleans, LA

We've saved so much money!!!

"Dee was awesome to work with. Not only did she train my scheduling staff, she helped us with writing the policies and the hats so it never falls out again. If the new patient arrivals start to fall, we just go back and review the training hat and see what fell out and's back up. This has saved us SOOO much money and we have been able to get in so many more people that otherwise would have missed or made it a low priority to get the care they need."

Crystal Henry, OT, and Paul Henry, PT

Ozark PT Specialists, Mountain Home, AR

Dee is amazing!

"Dee is amazing!! She not only educates owners, but equips office staff for success and empowers them to take control of situations that can be problematic, such as cancellations, demanding clients, and billing issues. She helps to bring organization to chaos, and implements systems that are sure to not only help your clinic run smoother, but have a huge impact on the bottom line. We have been so pleased and are so thankful for her help!! Thank you Dee!!"

Brandon Hepner, PT, Owner, Rock Run PT, Utah

No cancellations or no-shows!

"Fridays were traditionally a poor day for patients to attend their scheduled visits.  We often referred to this as the “Friday Flu.”  After just 4 weeks with (Dee) we had our first Friday with no cancellations or no shows.  All 46 people who had appointments showed up!  Thank you Dee!"

Frank Garza, PT, Owner, PURE PT, Texas

Arrival Rate consistently above 90%!

"Since her consulting on our front desk our arrival rate has consistently been above 90 percent and we have control of our weekly visits. Most importantly we have the tools to be able to find a problem when it arises but also keep them from happening.  Thanks so much Dee!"

Mike Barnes, PT, Owner, Barnes PT, Texas

Don't hesitate to contact her!

"Dee Bills has truly helped me pay “D’Bills!” I’m so thankful to have met her and purchased her systems and training. The ROI is actually the highest of any investment I’ve made in my practice. Don’t hesitate to contact her, you’re losing money as you think about it!"

Dr. Stacey Raybuck Schatz, PT, Owner

In June 2017, I did an office visit at Professional Physical Therapy & Sports Medicine in Massachusetts. My main focus with office visits is one-on-one training and consulting with the front office. Take a moment to listen to Stacey's results.

are you ready to take things to the next level?

Build front office control with one-on-one coaching and consulting.