Helping you build efficient and effective front office systems while training your front desk team to manage patients and their care.

Front desk training right at your finger tips

Learn MORE about the Fix Your Front Desk Academy and get started today

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The Academy offers you and your team:

  • Immediate access to online training for your front desk team members

    • When you sign up, you'll get immediate access to the entire system, and I'll guide your team along the path to success with patient management.

  • THREE progressive courses in patient management, sales, cancellation prevention, and much more!

  • Lifetime access for your practice.

  • The base price includes: a parent account plus 5 staff training accounts.

  • Need to add more licenses as you expand? No worries, you can purchase one or a group of licenses as you expand.

  • What if someone leaves? You can delete their access and assign it to a new team member!

  • Have MORE than 5 staff to train? We offer an enterprise option for practices with more than 5 team members to train. Email us here to get info on pricing: OR CLICK HERE  to schedule a free call to discuss options

  • Most appropriate for PT, OT, ST, multi-disciplinary and chiropractic practices.

Not sure if your practice would benefit from my Cancellation Prevention Training?

Download and take my FREE Cancellation Symptoms Check Sheet today. 

Are you from a different medical specialty? If so, click here and schedule a FREE call - I'm working on building this program for ALL other medical practices and looking for interested parties to test and provide feedback.

FREE Report

Help your Patient Care Coordinators convert MORE leads to scheduled and arriving new patients.

Download my FREE report today!

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Learn what happens when you invest in front office training

What my clients have to say...

Dr. Michelle Friedman, Owner

Within a few weeks, our arrival rate went from 75% to 95%.

"I highly recommend working with Dee. Her program is extremely thorough and easy to understand. Within a few weeks, our arrival rate went from 75% to 95%. She was always available to answer questions, even on the weekends. Her advise was always personalized and thoughtful. All of our sessions were recorded so we can continue to train front desk and clinical staff in the future. She gives out an abundance of materials so that you can always go back to read lessons and train new staff. I can't recommend her highly enough." - Dr. Michelle Friedman, PT


Atlantic Physical Therapy, Philadelphia, PA

Which of the following is causing you the most problems?


Do you have a high rate of patient drop-offs (more than 20%)?

Arrival Rate

Do you have a high rate of same-day cancellations and no-shows?

Lead conversions

Spending money marketing without the return you're hoping for?


Are you struggling to fill your schedule?

Email me



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Purcellville, VA

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