As a physical therapist for almost 20 years, I loved helping people. And while I was great at it, something was always missing.
When I took over the front office of my husband's private practice, I realized that not only did I love helping people, I was able to take my experience and create front office training and a system of patient management that completely transformed his practice!
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Soon, other practice owners were coming to me for help with their front desk training. And I became known as the "Front Office GURU".
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Since 2016 I've been sharing my training and system of patient management with practice across the globe and have helped them have similar results.
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Not only do I have the opportunity to help practices improve patient care and increase revenue, but I've also been able to help great staff find a higher purpose and fulfillment in their positions!
I'm going to be at the Clinic Boss Summit
January 26-28th, 2024. Come join me and let's chat about your front desk.
Are you struggling with any of the following?
If so, your practice is bleeding profits (and patients)
Your front desk is the heartbeat of your practice, and when they struggle to manage patients you lose revenue.
As a PT private practice owner or manager, these common front desk problems drastically reduce profitability:
Unscheduled Referrals
A stack of unscheduled referrals + new patient leads who go unscheduled; causing lost visits + revenue.
Inconsistent Messaging
Front desk staff providing inconsistent messaging, creating patient confusion and upset regarding their care.
Same-day Cancellations
A high rate of last-minute cancellations and no-shows leads to gaps in the schedule and lost revenue.
Lack of Schedule Control
A lack of control over your schedule, leaving you at the mercy of unforeseen disruptions and inefficiencies.
Not Collecting At Visit
Patients confused and upset over the cost of care, causing frustration + patient drop-off.
A high rate of dropouts
Patients who were once committed now go missing, reducing long-term value and your practice's reputation.
Read Testimonials from Practices Like Yours
Amada Tigar
Office Manager for M3PT, California
"Our patients are not walking all over us anymore
and we might have 1 same-day cancellation or no show a week.
You will see results in as little as one session!
Thank you Dee for everything you have done for M3!"
Dr. Delaine Fowler shares her SUCCESS with my training
Watch the video to learn how her front office staff took control + increased their arrival rate to greater than 95%!!!
