How I became the Front Office GURU
Many of us got into the health field to “help others“; it’s what most of us would say if someone asked. Why we got into private practice could result in an infinite number of responses; but suffice it to say that all our medical training didn’t prepare us to be private practice owners! That training that has been left to on-the-job experience and that is where things can get very difficult for us.
Just like most private practice owners, Mike and I didn’t learn how to be an owner/manager in PT school. We learned how to diagnose and treat patients. Period. So, when we bought our practice in 2005 we had only a little knowledge of how to be a manager – knowledge we learned from large corporations with lots of money and even less reliance on
In 2011 our private practice was doing “OK”; insurance payments were still in a good range for our area, we could afford to pay the bills and salaries every month, and we were making an income off the practice. My husband knew though that health care was changing and he had already noticed a significant drop in reimbursements. If we didn’t do something, he knew that our clinic might not survive. So, Mike started working with a consulting firm that helped him learn how to be an owner and a manager.
Up until 2012, I hadn’t worked with Mike in our practice; I had my own career in physical therapy and worked with an entirely different patient population. But in 2012, as Mike got trained in how to really manage his practice, things started booming. The more he promoted the more LSTC grew. In the first 6
When I took over our front office, several things became very clear:
With this now in place, our front office boomed! Since the 4th quarter of 2012, our patient arrival rate has been 95% or higher week after week. Our daily front end collections are 98% and our staff
In the spring of 2016, I went to a conference where I met a large group of private practice owners - all who were looking to improve how their practices ran. While and the conference, and for most of the summer, I found myself answering a lot of questions about how we were able to implement systems that improved our overall clinic efficiency and organization.
In late August, I realized that I wasn't meeting my life's purpose any longer. You see, I became a PT because I enjoyed helping others and I even started working in the clinic to help others; BUT even long before early 2016, I began to realize that the clinic was a well-oiled machine. We only had to make small changes or corrections to keep it running smoothly. I no longer had someone to help.
To start a consulting business designed to help other private practice owners achieve the same results we have in our clinic so they can have continued viability and growth for as long as they own their own practice.
So, I started Front Office GURU with the primary goal helping private practice owners establish systems and set training in their front office to improve efficiency and organization. My main focus would be on one-on-one training of front office staff in easy to use systems and educating them on how to get their products each day.
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