When you choose my online training academy, you'll have everything you need to train your team to fill the schedule will patients who will arrive for care and pay their responsibility
Consistent training will EMPOWER your front office staff.
They'll become confident in their position, certain about their skills, and their ability to manage patients will reach new heights!
As a result, you'll have MORE patients scheduled AND arriving for care!
And when they're successful in their position, there will be less turnover.
your front office team will become experts at building long-lasting and effective relationships with patients from the initial call through the completed plan of care. And patients will take notice!
It's easier than ever to get started...
with 3 subscription models to choose from, you can select the best option for your team!
What are some of the features of this online training academy?
Have your own team access to this online training platform
Login to your personal training account online 24/7
Add team members and track their progress from your team manager account
Need more than 4 staff seats? Simply add them for a one-time fee, right from your account.
Study at your own pace - go as fast or as slow as you want!
Follow the path I've set or go straight to your biggest problem area and focus on that first.
You can use and reuse the training for your current team or for new hires.
Your team will learn how to:
COMMUNICATE effectively with patients and maintain control of any situation,
GET MORE leads scheduled and arriving for their evaluation appointments,
PREVENT same-day cancellations,
EXPLAIN the cost of care like a pro and handle objections with ease,
Schedule the FULL plan of care and keep patients compliant with care
and fill your schedule with ease!
This training platform offers you:
Over 100 lessons taught by Dee Bills, Front Office GURU
At each level of their training they'll have Workbooks that include:
Practical Questions - as they learn, they'll answer practical questions in their course workbook, to ensure understanding and success with application.
Scripts - they'll learn how to get results using proven scripts
Additional resources to use, including tips and implementation instructions
Digital Files - you won't have to recreate the wheel, I give you the actual files so you can implement quickly and effectively!
Audio demos - understanding context of scripting makes all the difference. That's why I created special audio demos so your team can listen to the me in-action and master scripts as they go!
You now have the tools to train your team and implement
successful patient management systems once and for all!
**This program is most appropriate for PT, OT, ST, multi-disciplinary and chiropractic practices; and those practices that have recurring appointment models but we have MANY other disciplines using the training because it's so effective!
The Academy delivers immediate RESULTS!
Our Patient Care Coordinator (PCC) team enjoys the training, is able demonstrate clear understanding of the material presented, AND easily implements right away! The best thing about this is that our patients are benefitting too.
Thank you, Dee!
Cheryl Howard, DPT
Private Practice Owner
Innovative Physical Therapy Solution, Watertown, NY
The Front Office GURU Training Academy offers online, on-demand training that focuses on these key areas of front desk success
How to communicate effectively with patients
Your front office team will learn how to talk to patients to get results, and how to maintain control so patients are scheduled and arriving for the care they need and deserve.
I'll show them how to take control of situations and guide the patient to ensure they get the care they need and deserve; and why they need to manage objections at all times.
Schedule MORE New Patients on the FIRST Phone Call or Contact
Your front desk team will learn to how to immediately build trust and develop a relationship the first time they speak with any potential patient.
When they're masters of this special technique, MORE leads will schedule an evaluation during that initial contact.
And the new patient will be more likely to arrive for their evaluation because they'll feel an immediate connection with your practice.
Improve Patient Compliance and FILL the Schedule
True schedule control occurs when your front office staff are consistently scheduling patients making sure they're compliant with their plan of care.
Your front office staff will learn how to get patients to schedule out a FULL plan of care. And why it's essential they fill tomorrow's schedule before close of business today.
When the schedule is FULL your practice is maximizing its ability to help patients, there's less stress and everyone is happier.
Prevent Cancels and No-Shows BEFORE They Happen!
Keeping the schedule FULL day-to-day relies on cancel and no-show PREVENTION.
In this training your front office team will learn how to prevent same-day cancels and no-shows.
When the focus is on prevention instead of punishment, patients are more willing to comply with your expectations and appreciate your desire to help them!
Master the Cost-of-Care Discussion
Discussing the cost-of-care can cause stress and upset for everyone, not just patients.
Your front office staff will learn how to effectively discuss the patient responsibility and collect what's due at the time of service.
And when patients have objections or concerns about the cost, they'll know how to respond, handle the objections and keep patients from dropping out of care due to cost.
STOP Trying To Do It All Alone - Let An Expert Do It For YOU
I created PROVEN training that will get RESULTS so YOU DON'T HAVE TO.
Give your front office staff what they need to get patients scheduled, arriving and paying for care.
And give yourself the gift of time by using my proven method for front desk training!
CLICK HERE to learn more about my front office training and get started right away!
Here are just a few practices getting RESULTS...
Jay Schultz, DPT
Private Practice Owner
Schultz PT, Louisiana
"Dee's front desk online training program is exactly what we have been needing as an organization.
The training is very structured, methodical, and organized.
Dee has a great way to simplify and explain things to your front office personnel.
Now our patient care coordinators and other front office personnel will deliver from a more consistent and standardized approach, which is nice on management and the bottom line."
Frank Cawley, PT
Private Practice Owner
Cawley PT + Rehab, Pennsylvania
"Dee is a master when it comes to the training and educating of your front desk team!!
The training platform has given our team the advantage we need to control the conversations, get patients on the schedule, and win the cancellation/no show battle!!
If you are looking for a system to get your patients on the schedule and in the door consistently, look no further than FYFD!!
Eric Gibbs, PT
Private Practice Owner
Med Center Therapy Aquatic + PT, Texas
“Dee Bills, I just want to thank you from the bottom of my heart for your front desk system.
We all have onboarding that we do with our new employees and then we wonder why in a few weeks they leave. It is always been a lack of complete training.
I have had 2 new staff members this week, spend about 12 hours so far, and have said this is the best and most complete training they have ever had.
Thanks again for making the best onboarding program for the front desk, at an affordable cost.”