Mastering the Schedule

  • Does your schedule ever feel like it’s out of control?

  • Do you suffer with a less than 80% schedule utilization?

  • Does the day start full and end with way too many openings?

  • Are there times where there are too many patients and other times where no one is scheduled?

  • Does your front office team ask patients what time they want to come in?

If you answered ‘yes’ to any of these questions, then my Patient Care Coordinator Program is a great place to start.

Effective schedule management begins with proper patient management.

When your front office team is too lenient, you end up with too many patients at one time and no patients scheduled at another.

And when they ask a patient what they want instead of offering what’s available, they create problems when the patient specifies a time you can’t do.

Lack of schedule control turns patients into monsters and causes frustration and upset for the clinicians and the front office team alike.


The Patient Care Coordinator Program offers specialized training in proper patient management as well as how to maintain an efficient schedule that keeps everyone on track.

During their training, your front office team will learn how to:

  • Gather the right information to effectively schedule a patient

  • Handle objections to scheduling a full plan of care

  • How to fill the schedule the night before and keep it filled the day of

  • How to speak to maintain control and use that to their advantage when scheduling a patient

  • How to get more patients to reschedule

  • How to ‘make a save’ and keep a patient from same-day cancelling

Don’t gamble with your schedule utilization.

Establish order and your patients will thank you.

Check out our Patient Care Coordinator Program today

and take control of your schedule.

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Purcellville, VA

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