NOW you can train your front office to be just like mine!

The Fix Your Front Desk Online Academy

Affordable front office training from Front Office GURU

I've spent the last 9 years mastering the front desk and creating systems and techniques that help front office team members build long-lasting and effective relationships with their patients.


This in turn has led to success for the practices that implement my training and systems. 

And now, I've created a game-changer that's accessible to ALL practices and it's affordable training that you can access and use for the life of your practice! ​​

Fix Your Front Desk Online Academy: 

  • Includes 3 progressive front office courses for your private practice.

  • This training focuses on managing patients in a PT, OT, ST, or chiropractic pra

  • Lifetime access for the owner / manager plus 5 staff members. 

    • Are you an enterprise or large group? No worries, we have an enterprise option if you have more than 5 team members to train. 

Features of the Fix Your Front Desk Online Academy:

  • Access your courses online - anytime

  • Have access for the life of your practice

  • Train your whole team in proper patient management

    • I'll provide training on how to manage patients to ensure they get the care they need and deserve 

  • You'll have what you need to train and retrain them:

    • Scripts - they will learn how to talk to patients to get results!
    • Practice Drills - learn how to master a script before trying it out on a patient

    • Special audio demos - listen to how the GURU does it

    • Members-only Facebook group (see below)

  • You'll be able to track the progress of each team member

    • Get notifications when they aren't training OR when they complete a module

  • In 2021, I'll roll out special owner-manager training:

    • How to hire only the best for your front desk​

    • How to manage your team

    • How to set up your space for the best outcome

    • Learn how to go from 1 to multiple front office positions and get results

Let's talk about the Courses!

My front office online courses are designed to progress your front office team through a series of lessons built around specific hot topics. Ultimately they walk them through the path that every patient takes from the initial call through a completed plan of care; or as I call it: Full Recovery from their problem or condition. 

Since the front desk is the first and last point of contact for all patients, since they they are in control of the main points of contact in your practice, and since many come to you with on-the-job training or no experience what-so-ever, it's essential that you get them trained up using reliable and effective coaching and systems. 

In my years as a physical therapist, practice owner, and as the Front Office GURU, I've developed an exact system and the training you need. And now, I'm bringing it to you in a affordable, package that offers access for the life of your business. And since my goal is that you have an ever-expanding and thriving practice, I'm constantly building onto my training and systems so you get the best results.


Want a sample of what this training will look like? Check out my free response to the Covid crisis.


Now imagine having that for the life of your practice? Right now, I have 3 levels of courses for you and your team. As we continue into 2021, I'll have other affordable courses that cover higher level patient. And when you see the pricing, you'll realize that this is a steal! So, if you're a practice owner or manager looking for access to my exact program, one that you can use for the lifetime of your practice, check out the levels below:

Level 1 - How to speak to patients to get results

In Fix Your Front Desk Level 1it's all about the position of Patient Care Coordinator and they'll learn:

  • What it takes to be a Patient Care Coordinator

  • The Path that every Patient takes throughout the course of care and their role in keeping the patient on the path

  • How to talk to people to get results - things to avoid and what to focus on when talking to patients

  • We'll cover topics like: maintaining control, needs vs. wants, being certain, the pain effect and how it can affect your relationship with your patients

Level 2 - Schedule Control

In Fix Your Front Desk Level 2, your team takes it to a whole new level by learning how to master schedule control and daily patient arrivals. We'll cover the WHY behind every action they take and they'll learn how to take control:

  • How to schedule out the plan of care efficiently and effectively​; and how that affects the entire practice.

  • Managing the schedule to make sure that all patients are scheduled for their weekly appointments, how to reschedule effectively, what to say to maintain control of the patient path through care.

  • They'll learn about my highly effective and easy to use Missed Visit Policy.

  • And they'll learn about why it's essential that they prevent cancellations instead of having to react to them and charge the fee.

  • The goal of the Cancellation Prevention Program is to ensure proper patient management and the prevention of same-day cancellations a no-shows while maintaining control of the schedule AND the practice-to-patient relationship.

Level 3  - New Patient Conversions

In Fix Your Front Desk Level 3, it's all about the initial call with your new patient leads and your PCCs role and responsibility toward new patient conversions. This is where practice expansion AND the real money comes into play!


We've found that the better your front desk team knows how to increase communication, build trust, and develop a relationship with your potential patient leads, the more successful the long-term relationship with them is. Building a Patient-For-Life is all about the initial call. In this course, they'll learn:

  • The importance of the initial call​
  • How to control the patient path from the start

  • The 5 Key Questions that increase conversions

  • How to properly offer eval appointments and how to handle objections to time, money, and uncertainty. 

  • How to be a master at new patient arrivals using some simple tips and tricks

  • How to script every conversation with the new patient to increase the PCCs credibility and level of respect. 

  • How to handle the discussion about money - from the basic discussion of insurance benefits and patient responsibility to advanced training about how to handle out-of-network and private-pay patients to get the sale.

Private Facebook Group

When you sign up for ALL 3 courses, you and your team have access to my private FB community where we discuss hot topics in patient management and you receive exclusive tips and tricks. If an issue comes up and we need a specific script or patient handling technique, I'll cover it in the group. 

Group Coaching 

And, because I know some might need a little extra help, you can also sign up for affordable group coaching where your team can interact directly with the guru and discuss we'll discuss the hot topics like mastering the cancellation program, converting leads to scheduled and arriving new patients, and mastering the schedule. 

What's next?

If you're ready to take action and stop the leaks at your front desk. If you're ready to have a program where you can easily sit them down and train them to handle some of the biggest issues that plague the private practice world. If you don't want to waste time creating the training on your own. Click the link to the right to get started right away!

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Purcellville, VA

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