The Fix Your Front Desk Online Academy

Affordable front office training created by Front Office GURU

Fix your front desk systems and watch your Patient Care Coordinators excel at patient management!

I've spent the last 9 years mastering the front desk and creating systems and techniques that help front office team members build long-lasting and effective relationships with their patients.


This in turn has led to success for the practices that implement my training and systems. 

And now, I've created a game-changer that's accessible to ALL practices!

Affordable training that you can access and use for the life of your practice! ​​

Fix Your Front Desk Online Academy offers you:

  • Includes 3 progressive front office courses for your private practice.

  • This training focuses on managing patients in a PT, OT, ST, or chiropractic practice

  • Lifetime access for the owner / manager plus 5 staff members.

  • Need to add more licenses as you expand? No worries, you can purchase additional licenses as you expand.

  • What if someone leaves? You can delete their access and assign it to a new team member!

  • Are you an enterprise or large group? We offer enterprise options for practices with more than 5 team members to train. 

What are some of the features of the online academy?

  • Access your courses online - anytime

  • Have access for the life of your practice

  • Train your whole team in proper patient management

    • They'll learn my exact system for how to manage patients to ensure they get the care they need and deserve 

  • You'll have what you need to train and retrain them:

    • Practical Questions - they'll answer questions on a practical worksheet for each video lesson to ensure understanding
    • Scripts - they'll learn how to talk to patients to get results using proven scripts
    • Practice Drills - learn how to master a script before trying it out on a patient

    • Special audio demos - your team can listen to how the GURU does it - mastering scripts with demos from Dee

    • Implementation worksheets - you and your team will have specific implementation worksheets as you complete parts of the program - consider these your personal strategic plans to implement quickly and effectively

  • You'll be able to track the progress of each team member

    • Get notifications when they aren't training OR when they complete a module

    • Assign lessons and be able to track if they're completed

    • Follow along and train with your staff for even more success!

Let's talk about the Courses!

My front office online courses are designed to progress your front office team through a series of lessons built around specific areas of difficulty with patient management. Ultimately the academy will walk your PCCs along the path that every patient takes through care from the initial call through a completed plan of care; or as I call it: achievement of full recovery. 

Since your Patient Care Coordinators are the first and last points of contact for all patients and since many come to you with on-the-job training or no experience in sales or extensive patient management techniques, your success comes from training your front office team.

Now imagine not having to recreate the wheel or figure out what works. Imagine if you and your front office team could login online and have the tools you need to train and retrain right at your finger tips. And what if your team could learn from someone with a proven history of success. You can!

Level 1 - How to speak to patients to get results

In Fix Your Front Desk Level 1it's all about the position of Patient Care Coordinator and they'll learn:

  • What it takes to be a Patient Care Coordinator

  • The Path that every Patient takes throughout the course of care and their role in keeping the patient on the path

  • How to talk to people to get results - things to avoid and what to focus on when talking to patients

  • We'll cover topics like: maintaining control, needs vs. wants, being certain, the pain effect and how it can affect your relationship with your patients

Level 2 - Schedule Control

In Fix Your Front Desk Level 2, your team takes it to a whole new level by learning how to master schedule control and daily patient arrivals. We'll cover the WHY behind every action they take and they'll learn how to take control:

  • How to schedule out the plan of care efficiently and effectively​; and how that affects the entire practice.

  • Managing the schedule to make sure that all patients are scheduled for their weekly appointments, how to reschedule effectively, what to say to maintain control of the patient path through care.

  • They'll learn about my highly effective and easy to use Missed Visit Policy.

  • And they'll learn about why it's essential that they prevent cancellations instead of having to react to them and charge the fee.

  • The goal of the Cancellation Prevention Program is to ensure proper patient management and the prevention of same-day cancellations a no-shows while maintaining control of the schedule AND the practice-to-patient relationship.

Level 3  - New Patient Conversions

In Fix Your Front Desk Level 3, it's all about the initial call with your new patient leads and your PCCs role and responsibility toward new patient conversions. This is where practice expansion AND the real money comes into play!


We've found that the better your front desk team knows how to increase communication, build trust, and develop a relationship with your potential patient leads, the more successful the long-term relationship with them is. Building a Patient-For-Life is all about the initial call. In this course, they'll learn:

  • The importance of the initial call​
  • How to control the patient path from the start

  • The 5 Key Questions that increase conversions

  • How to properly offer eval appointments and how to handle objections to time, money, and uncertainty. 

  • How to be a master at new patient arrivals using some simple tips and tricks

  • How to script every conversation with the new patient to increase the PCCs credibility and level of respect. 

  • How to handle the discussion about money - from the basic discussion of insurance benefits and patient responsibility to advanced training about how to handle out-of-network and private-pay patients to get the sale.

What's next?

If you're ready to take action and help your Patient Care Coordinators help patients receive the care they need and deserve, sign up and get started today.


If you're ready to have a program where you can easily sit them down and train them to handle some of the biggest issues that plague the private practice world, sign up and get started today.


If you don't want to waste time creating the training on your own, click the link to the right to get started right away!

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Purcellville, VA

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