In the spring of 2018, Marc Stewart contacted me about my Patient Arrivals Program. He said he was ready to train his front office team and increase patient arrivals. I began working with the Johns Creek team in later summer and we focused on training and one-on-one coaching to get them implementing our proven systems. Read Marc's Success Story below...
Marc's Success Story
Let me open by saying I don't often give a recommendation or an endorsement. When I do, the recommendation has been earned!
Having said that, it is my absolute pleasure to recommend Dee Bills and Front Office Guru!
I initially met Dee in the fall of 2017. I had planned to begin working with her in the spring of 2018, but I was unable to solidify a front office position, so I let it slide. After recognizing we had too many cancellations in the first half of the year, I knew I had to take action.
We started working with Dee in the second half of 2018. Now, let me say, I thought this was going to be a four-week training program where we would learn how to explain our cancellation policy to our patients and maybe a few other tricks to help us cut down on cancellations. Boy was I wrong! Her “Arrivals Program” is packed with 12 weeks of great information! Dee is full of energy and is totally engaged to help you stop and eliminate same day cancellations! I actually felt like she was part of my team during the training. After implementing the things, we learned in her program, we now average a 94% arrival rate. We also regularly have days where 100% of the people scheduled actually show up for their appointment! Let me tell you, it’s a great feeling when ALL of your scheduled patients show up at your office for treatment! This is a huge difference from where we were in the first half of the year!
If you will implement the things Dee will teach you in the program, you will see a big difference in the efficiency of your office and in your bottom line!If you are thinking of working with Dee…. don’t think about it…. Just sign up and DO IT! You will be glad you did!
I’m so happy with the training from her Arrivals Program, I’m going to sign up for her “New Patient Conversion Program” in a few weeks!I would recommend Dee Bills without hesitation!
~Marc Stewart, PT, Owner of Johns Creek Physical Therapy, LLC