Many wins have been achieved since our office took on the Front Office Guru program. It has been stressful at times, but so rewarding in the end. When Dee told us about the Pink Unicorn “challenge” it seemed nearly impossible. I mean, that is why they call it a Pink Unicorn day right? Let me tell you what, it is not an easy task to do, but it can be done with hard work and dedication. When our company first started our Guru training, I thought to myself, “I am never going to remember any of this”. It is a lot to take in but becomes a habit with a win at the end of each day. On July 29th I had my first Pink Unicorn Day and it was the highlight of my week, especially being on a Monday! I was such a pushover when it came to upset patients and handling patients. Learning how to handle a patient has made my job so much easier! I am more confident when I talk and when I tell a patient I need them to do something. When I successfully handle a patient, I refer to “going guru on them” and it is a great feeling to be in control and still be respectful. I am thrilled to keep training with the Front Office Guru program and continue to become a better patient care coordinator. A special thanks to Dee for dedicating her time and effort in creating awesome patient care coordinators! - Brianna M.