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Take CONTROL of same-day cancellations and no-shows

without the steep pricing of one-on-one coaching...


Are you struggling with any of these:

  • Patients who repeatedly same-day cancel or no-show?

  • Staff don't know how to handle them?

  • You've given them scripts and they don't use them?

  • Patients play team members off each other or say things like, "nobody today me that" or "I didn't know I needed to call ahead"...

  • Patients not being charged a fee for repeated CX/NS issues..

If so, then you're invited to join my

Cancellation Prevention Program

Beginning the week of 10/11/22

sign up by 10/4/22 so your team has time to read Part 1 and prepare


As part of this program, you'll receive:

  • My proven cancellation prevention training and systems - what we've been using for the past 10 years to achieve 95%+ patient arrivals day after day.

  • A weekly Course pack that includes the exact process to follow and scripts to use

  • Audio demos so your team can use them to master the patter of the conversation.

  • ​All the digital files you need to implement the system with ease (including implementation instructions).

  • Weekly Zoom meetings for interactive discussions that focus on the week's reading

    • I’ll help them overcome any worries, considerations or objections they may have.

    • Demo scripts and discuss how and when to use them

    • We'll discuss how to handle the most common issues and maintain control

  • You and your team will have access to me on Voxer so we can stay in contact between meetings.

Only 3 monthly payments of $697 to learn how to prevent same-day cancels and no-shows

and have what you need to do it over and over again for the life of your practice.

Here's our weekly schedule

Week 1: The basics – how to speak to your patients to maintain control; what to look for and how to prevent common problems

Week 2: Why people cancel and how to help them understand your Attendance Policy - part 1

Week 3: Explaining the Missed Visit Policy - part 2

Week 4: Cancellation prevention and how to handle someone when they call to cancel

Week 5: Charging the fee and giving final notice 

Week 6: Handling sick patients, emergencies, and Medicare

Week 7: No-show prevention and management

Week 8: Reviewing the FLOW of cancellation prevention

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Unsure if this program is right for you?

Check out my COMPLETE lineup of training options.

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