Put a STOP to same-day cancellations and no-shows

Without punishing patients or creating drama.

Do you struggle with a high number of same-day cancellations and no-shows?

Do you have specific ‘problem patients’ that consistently cancel or no-show?

Does your team have difficulty managing your Cx policy or charging a fee?


In order to help our patients get the care they need to recover, we need them to:

  • Schedule out their plan of care

  • Arrive for their scheduled appointments

  • And if they can’t attend an appointment, we need them to provide enough notice so we can help someone else get in for care.

One question that comes up most often is: 'how do we teach our front desk staff to manage patients, prevent cancellations and no-shows while also not creating anger or upset for that patient?'


I totally get it. This was our practice in 2011; in fact our cancellation rate per day was around 25%! On top of that, our front office team didn't want to upset patients or charge the fee. But, every same-day cancellation and no-show kept another patient from getting the care they needed and deserved. And I knew I needed a solution to this problem.

Imagine having a system that literally prevents same-day cancellations and no-shows without causing major patient upsets or your PCCs having to constantly charge fees. Imagine being in control of your schedule 

My proven Cancellation Prevention Program is an essential segment of the Patient Care Coordinator Program and your team will learn:


Why patients late cancel and no-show.

How to educate a patient to achieve maximal results.​

How to properly handle a patient when they call to cancel to prevent the cancellation.​

Why it’s never about charging a fee, but about preventing the cancellation in the first place.

How to properly track and measure arrival rate.

What corrections to make when arrival rate drops.

If you answer yes to any of these, your team will benefit from our training and coaching:

  • Are your daily patient arrivals below 92%? (Greater than 8% of your patients cancel every day?)

  • Do your staff lack certainty and consistency when handling patients who cancel or no-show appointments?

  • Are you looking for a proven system to prevent same-day cancellations and no-shows?

Not sure if your practice would benefit from my Cancellation Prevention Training?

Download my FREE Cancellation Symptoms Checklist to take the next step. 

Want to learn more about my

Patient Care Coordinator Program?


Lowered arrival rate doesn’t just affect your patients.

It also affects the practice revenue.


Download my FREE revenue calculator

and determine how much you can increase your practice revenue per year by increasing your arrival rate.