Increase Your Patient Arrivals

Do you struggle with a high number of same-day cancellations and no-shows?

Do you have specific ‘problem patients’ that consistently cancel or no-show?

Does your team have difficulty managing your policy or charging a fee?

To be effective at helping patients achieve full recovery, we need them to:

  • Schedule out their plan of care

  • Arrive for their scheduled appointments

  • And if they can’t attend an appointment, we need them to provide enough notice so we can help someone else get in for care.

But how do we handle our patients? We don’t want to offend them but we can’t allow same-day cancellations or no-shows because that hurts someone else’s chance of getting care.

Imagine your front office team members have a Cancellation Prevention Program that literally prevents same-day cancellations and no-shows without causing major upsets or having to constantly charge fees.

Our proven Cancellation Prevention Program is a very important part of the Patient Care Coordinator Program and your team will learn:

Why patients cancel and no-show.

How to educate a patient to achieve maximal results.​

How to properly handle a patient when they call to cancel to prevent the cancellation.​

Why it’s never about charging a fee, but about preventing the cancellation in the first place.

How to properly track and measure arrival rate.

What corrections to make when arrival rate drops.

If you answer yes to any of these, your team will benefit from our training and coaching:

  • Are your daily patient arrivals below 92%? (Greater than 8% of your patients cancel every day?)

  • Do your staff lack certainty and consistency when handling patients who cancel or no-show appointments?

  • Are you looking for a proven system to prevent same-day cancellations and no-shows?

Learn more about my Patient Care Coordinator Program

Lowered arrival rate doesn’t just affect your patients.

It also affects the practice revenue.


Download my FREE revenue calculator and determine how much you can increase your practice revenue per year by increasing your arrival rate;

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Purcellville, VA

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